At Lumenix, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you share with us when you visit or make a purchase on our website.

1. Information We Collect

When you use our website, we may collect the following types of information:

Personal Information: Name, email address, phone number, billing and shipping addresses.

Payment Information: Processed securely through trusted third-party payment gateways. (We do not store your credit/debit card details.)

Order Information: Products purchased, order history, and preferences.

Technical Information: IP address, browser type, device details, and cookies to enhance user experience.

2. How We Use Your Information

We use your information to:

Process and deliver your orders.

Communicate with you about your purchases, returns, or customer support queries.

Send you updates, offers, and newsletters (only if you opt-in).

Improve our website, services, and customer experience.

Ensure security, fraud prevention, and compliance with legal obligations.

3. Sharing of Information

We respect your data and never sell it. However, we may share it with:

Service providers (shipping partners, payment gateways, IT systems) to fulfill your order.

Legal authorities, if required by law or to protect against fraud.

4. Cookies & Tracking

Our website uses cookies to:

Enhance site performance.

Remember your preferences.

Provide a smoother shopping experience.

You may disable cookies through your browser, but some features of our site may not function properly.

5. Data Security

We implement strict measures to protect your personal data against unauthorized access, misuse, or disclosure. All transactions are encrypted and processed through secure servers.

6. Your Rights

As a customer, you have the right to:

Access, update, or correct your personal information.

Opt-out of marketing emails at any time.

Request deletion of your data (except where required to be retained by law).

7. Contact Us

For any questions about this Privacy Policy or your personal data, please contact us at: 📩 support@lumenix.in